PEMBROKE ANIMAL HOSPITAL
OPTIONAL CURBSIDE PROTOCOL
We are fully open and allowing clients inside, but we are still offering Curbside Service for any clients that want to use it. Masks are optional for both clients and staff.
WHAT TO EXPECT IF YOU CHOOSE TO UTILIZE OUR CURBSIDE SERVICE
(CLIENT WAITS IN THEIR CAR)
What you need to bring:
Any specimen samples that you were asked to provide
A well charged CELL PHONE
CHECKING IN: When you arrive in the parking lot please call 603-228-0019 and one of our staff will check you in. We ask that you please be on time. Please keep your phone line open so you don’t miss any calls from our techs or doctor. Please remain in the parking lot for the duration of the appointment. Leaving during your appointment causes a delay that affects the next appointment. Any clients that choose to leave the parking lot will incur a drop off fee.
*If you do not have a cell phone please come inside and as soon as a receptionist is available they will check you in.
After check-in, a technician will call you to discuss what is to be done during the exam and any concerns that you may have about your pet. The technician will then meet you at our front door to receive your pet.
Leaving Your Pet for the Day: If you are dropping your pet off for grooming, hospitalization or surgery, please call upon your arrival to check in. When your pet is ready to go we will contact you and let you know what time to return to pick them up.
Exam with the Doctor: If you are here for an appointment you may then return to your car and at the end of the exam the doctor will call to discuss any findings, treatments or diagnostics recommended. Please keep your phone line open so the doctor is able to reach you.
Paying for Services: After speaking with the doctor, you will be transferred to a receptionist and they will take your payment. You may pay with a credit card over the phone, or if you would prefer we can take your credit card, check or cash in person at the front door.
As soon as payment is received, we will ask you to make your way to the front door and the technician will bring your pet back to you.