PEMBROKE ANIMAL HOSPITAL

CURBSIDE PROTOCOL

July 6th 2021

 

What you need to bring:

Any specimen samples that you were asked to provide

A well charged CELL PHONE

A FACE MASK (regardless of vaccination status)

 

THE APPOINTMENT AND DROP OFF PROCESS

 WE NOW HAVE 2 OPTIONS

 

OPTION 1- CURBSIDE SERVICE-CLIENT WAITS IN THEIR CAR

CHECKING IN:  When you arrive in the parking lot please call 603-228-0019 and one of our staff will check you in. We ask that you please be on time. Please keep your phone line open so you don’t miss any calls from our techs or doctor.  Please remain in the parking lot for the duration of the appointment.  Leaving during your appointment causes a delay that affects the next appointment. Any client that chooses to leave the parking lot will incur a drop off fee. 

*If you do not have a cell phone please come inside and as soon as a receptionist is available they will check you in.

After check-in, a technician will call you to discuss what is to be done during the exam and any concerns that you may have about your pet. The technician will then meet you at our front door to receive your pet. Please wear a mask that covers your nose and mouth during this exchange. Our technicians are not allowed to approach anyone closer than 6 feet who is not wearing a mask. 

Leaving Your Pet for the Day: If you are dropping your pet off for grooming, hospitalization or surgery, please call upon your arrival to check in.  When your pet is ready to go we will contact you and let you know what time to return to pick them up.

Exam with the Doctor: If you are here for an appointment you may then return to your car and at the end of the exam the doctor will call to discuss any findings, treatments or diagnostics recommended. Please keep your phone line open so the doctor is able to reach you.

Paying for Services: After speaking with the doctor you will be transferred to a receptionist and they will take your payment. You may pay with a credit card over the phone, or if you would prefer we can take your credit card, check or cash in person at the front door.

As soon as payment is received, we will ask you to make your way to the front door and the technician will bring your pet back to you.

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OPTION 2- ONE PERSON MAY ACCOMPANY THE PET INSIDE:

Checking in: When you arrive in the parking lot please call 603-228-0019 and one of our staff will check you in. We ask that you please be on time. Please wait in your car and keep your phone line open so you don’t miss any calls from our techs when it is your turn to come inside. 

*If you do not have a cell phone please come inside and as soon as a receptionist is available they will check you in. Masks are required to enter our building regardless of vaccination status.

Coming Inside: After check-in, a technician will call you to come inside where they will bring you into an exam room to discuss what is to be done during the exam and any concerns that you may have about your pet.  Everyone is required to wear a mask that covers your nose and mouth while inside our hospital regardless of your vaccination status. If you do not want to wear a mask we are happy to offer you our curbside services outlined above. The doctor will then come in and perform the exam and any treatments needed. 

Leaving Your Pet for the Day: If you are dropping your pet off for grooming, hospitalization or surgery, please call upon your arrival to check in.  Our reception team will check you in and instruct you when to come inside. When your pet is ready to go we will contact you and let you know what time to return to pick them up.

Paying for Services: After your appointment you will be escorted to the reception area where one of the client service representatives will take your payment. 

 

BOARDING AND DOGGIE DAYCARE

Doggie Daycare is open 6:40-6:00 M-F

PLEASE CHECK YOUR EMAIL FOR UPDATES!

The new daycare building is open, but our lobby is only open from 7 am-9 am  and 4 pm -6 pm.  If you arrive outside of those hours, please text from your car upon your arrival and we will be out to get your dog. If you do not have a cell phone please ring the doorbell.

Boarding is open and available to current clients of Pembroke Animal Hospital.

Please call the office to make your reservations.  As usual, all dogs must be up to date on rabies, distemper and kennel cough vaccines and all cats must be up to date on rabies and distemper prior to scheduling boarding arrangements.

If you need to reach us you can call us at 228-0019 or email us at pah@pembroke-animal-hospital.com.  

Thank you for your patience and understanding during these unusual times and thank you for choosing Pembroke Animal Hospital!  See you soon!